iGaming
Head of B2B Account Manager
- Negotiable
- Remote
Job Description:
Looking for a Head of B2B Account Manager to an international innovation IT product company specializing in the deep technology solutions in the field of iGaming (platforms, online casino) . The company was founded in 2019 and became a leader of the iGaming market in Europe.
Responsibilities:
- Building and developing a team of B2B account managers, including hiring, training, and mentoring team members
- Developing and implementing account management strategies to increase the client base and improve client retention metrics
- Establishing and optimizing business processes within the department, including the development of client service standards and partner interaction procedures
- Interacting with key partners and clients to understand their needs and enhance satisfaction levels
- Coordinating with other departments (Sales, Marketing, IT) to ensure seamless operations and achieve the company's strategic goals
- Analyzing the team's performance and providing regular reports to the senior management
Job Requirements:
- 2+ years experience as a Head of B2B Account Manager or similar role within the iGaming industry (Europe markets)
- Experience in a leadership role of an account management team or similar role in a B2B environment
- Proven experience in building a team from scratch and achieving established KPIs
- Deep understanding of B2B sales, partner relationship management, and customer service in IGaming niche
- Strong strategic thinking and analytical skills
- Ability to work with CRM systems and other analytical tools
- Excellent communication skills and ability to work in a fast-paced environment
- Proficiency in English at Advance level or higher
